July 2010 - Newsletter ArticleIntroducing ActivManagement Network Support Agreements | |
| DeckerWright Corporation introduced the first Network Support Agreement (NSA) in 2001. By utilizing the latest in systems administration software and the best industry practices, DeckerWright is now offering full support for ActivManagement customers for a flat monthly fee. A customer with an ActivManagement NSA gets the benefit of a fully staffed IT department for a fraction of the cost. By adding in Disaster Recovery Insurance, the customer gains same day restoration from server failures and off-site server hosting to build a business continuity plan. In total, the ActivManagement solution from DeckerWright Corporation provides enterprise class services for the small and medium business market. Utilizing ActivSurveillance technology, DeckerWright Corporation maintains contact with key systems 24 hours a day, 7 days a week, 52 weeks a year. System health is monitored real time so that computer problems don’t become business affecting events. With ActivSurveillance and our remote access technology, we are alerted when system processes exceed pain thresholds. After receiving an alert, a member of our staff remotely accesses the server to investigate the alert and resolve any problems before they shutdown systems and idle your employees. With ActivManagement systems administration capabilities, we are able to quickly address computer issues. By using our remote control technology, we are able to watch as users show us their problems so we can see the problem and fix it. Microsoft patch application becomes a managed process so there are no early morning surprises with systems hung or down. At the customer’s discretion, we take on the interface with IT service vendors including the phone company, Internet Service Provider, web hosting company, wireless carrier, phone systems vendor, domain registrar, certificate registrar and hardware and software vendors. No more lost time to tech support calls to the manufacturer. Advanced Spam Filtering for BusinessesTake advantage of business productivity offerings including advanced spam filtering, website caller ID, and employee internet usage reports. Employees spend an average of 20 minutes a day clearing spam e-mail out of their e-mail boxes. By using our advanced spam filter, a typical business can recover most of that time and put it to productive use. Increase business output without hiring a single person. Ever wonder who visited your website? With our Caller ID service, you can find out. By using data available on LinkedIn, our caller ID service provides a listing of possible visitors and phone numbers for you to call back after they visit your web site. Providing unrestricted Internet access to your employees? Customers who receive our Internet usage reports are startled by their employee’s internet usage. Use the reports to identify websites to block and as evidence for employee actions. Disaster Recovery InsuranceEver have a system crash? The recovery process is painful and expensive, especially if it is a server crash. With our Disaster Recovery Insurance, your exposure to systems failures is limited, and your time to recovery is reduced to hours instead of days. The system includes the usage of off-site storage of server images. The server images can be started up in a virtual lab allowing for the testing of new software packages before they are installed on your live network. If disaster strikes your facility, the off-site images may be started up and used as a temporary data center in the clouds while more permanent facilities are secured.
|
