Wouldn’t it be nice if the computers ran fast and didn’t crash? That is the exactly what Virtual Care Services (VCS) can provide: by combining advanced monitoring and scripting that uses system administration best practices, today’s generation of VCS software tools offer enhanced speed and safety. DeckerWright offers its New Jersey customers VCS product offerings based on technology from Kaseya, the industry leader in system administration automation.
Branded as VCS, and known in the IT industry as “managed services”, Kaseya software enables DeckerWright to provide customers with remote support for both basic and complex problem resolution and prevention. In the past, our tool set included using Microsoft, Webex and other tools for remote control ,and Windows Update Services for patch management. All of these functions are integrated in the Kaseya product, along with powerful monitoring and scripting tools, providing tools to do more work remotely.
Slow computers directly affect employee productivity. Employers can experience up to 10% productivity improvements by keeping their systems running like new. The most common problems that affect the performance of any computer system include lack of resources, (i.e., CPU, memory or disk space), network bandwidth, and poor maintenance of system files. Using the VCS system, resources are monitored in real time: if a resource suddenly is in short supply, the VCS automatically handles the issue with standard solutions. If the problem persists, VCS automatically elevates the issues for technical support personnel to analyze. DeckerWright uses ActivSurveillance (AS) to monitor key system performance metrics and to address performance issues before they can impact your business. Initial customer installations of ActivSurveillence in Monmouth County, New Jersey based businesses have successfully demonstrated their effectiveness and cost efficiency in resolving performance issues before they can cause problems.
System crashes directly affect employee productivity and can have major impacts on business. The most common cause of a computer failure today is from viruses and spyware. When an employee’s computer is not working, their productivity can be affected by over 50%. Hardware has become very reliable, and catastrophic failures from the operating system have become rare. When a system is compromised by viruses, a typical system is offline from 4 hours to days for remediation and while data is recovered from the computer. Using advanced backup and snap-shot technology, the VCS Ultimate service can reduce lost employee time to minutes instead of hours.
Many update and maintenance functions currently require “hands on” interaction to complete. These hands on operations often have to be performed outside of normal business hours, requiring someone to stay on-site night or on weekends while the service provider resolves the problem. With VCS, many of these typical maintenance tasks can be performed remotely without the need for a technician to go on-site, saving the cost of both consulting hours and employee overtime.
For information on the Virtual Care Services and ActivSurveillance product offerings
Contact DeckerWright Corp at 732-747-9373.
