Information Technology Services and SupportDeckerWright Corporation provides a variety of service plans and support options tailored to meet the IT needs of any small to medium business. Our service offerings include: .Net 4.0 software development, IT Consulting, Depot Computer Services, On-site computer/network support, and Remote Managed Services. Our remote managed service offerings are powered by technology from LabTech Software. Network Support AgreementsEach company has different support needs for their voice and data networks. Recognizing that one size doesn’t fit all, DeckerWright has designed service plans to meet those varied needs. Each plan begins as a Network Support Agreement (NSA) that establishes a Service Level Agreement (SLA) for the bundle of services selected. The SLA includes priority response, a 24 x 7 call center, and discounted service rates for the 3 year term of the agreement; it also sets payment terms. Network Support Agreement with ActivSurveillance™The NSA with ActivSurveillance provides customers with a Service Level Agreement that includes server and network monitoring. Using advanced monitoring tools from LabTech, DeckerWright’s support personnel are able to identify potential server issues before they become problems that affect IT service and disrupt your business. Support services are provided from the pre-paid hours included with each NSA. When the pre-paid hours have been exhausted, additional time is billed to the customer at a discounted hourly rate based on the NSA level. The entry level Bronze Agreement starts at $499. All Network Support Agreements with ActivSurveillance are paid annually over a three year term. Network Support Agreement with ActivMaintenance™The NSA with ActivMaintenance provides the customer with a Service Level Agreement that includes server, client computer and network monitoring, Microsoft Patch Management and File maintenance; this eliminates the need for random reboots during the day in order to get Microsoft updates. Key things like disk space, backups, and anti-virus software are monitored continuously on both client computers and servers, ensuring that problems are brought to our attention for resolution as they happen. Support is provided from pre-paid hours that are included in each monthly payment. Hours not used in one month are automatically rolled into future months. If your support needs in a month exceed the pre-paid total, the additional hours are included on the next billing cycle. All NSAs with ActivMaintenance are billed with a simple monthly bill that includes any extra support provided during the prior month. Network Support Agreement with ActivManagement™The NSA with ActivManagement™ provides the customer with a Service Level Agreement that includes both ActivSurveillance and ActivMaintenance and also provides for comprehensive remote and on-site support during business hours for one monthly fee. The NSA with ActivManagement aligns the customer’s goal of systems that run reliably for a predictable cost with our goal of keeping costs in line. With a NSA with ActivManagement™ we work hard to make sure your systems are running right, so our phones don’t ring. Project work and after hours support are billable at discounted rates. All NSAs with ActivManagement are billed monthly and are for a three year term. Backup and Disaster Recovery ServiceThe Backup and Disaster Recovery (BDR) service provided by DeckerWright seamlessly integrates the latest in backup technology, virtualization, and off-site storage into one managed solution. A BDR appliance is installed on the customer’s network to provide a common location for all server backups. If a server goes down, a backup image can be directly converted to a cloud-based virtual machine and booted on the BDR. The “virtual” replacement may be used until the server hardware is fixed or replaced. The “cloud” backup may also be converted to a bootable virtual machine allowing a business to be back up and running in hours rather than days after a facility loss. The BDR is a three year term agreement with a regular monthly cost. IT Consulting Services as NeededWe recognize that many customers have their own dedicated IT staff and may already have the people and systems in place to provide the core IT services that we provide. DeckerWright provides a variety of services to these organizations on an as needed basis outside of our Network Support Agreements. These services include:
DeckerWright: The IT Services you need, when you need them at an affordable price. |
