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DeckerWright Corporation Blog

DeckerWright Corporation has been serving the Red Bank area since 1984, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Chartec MasterMind Group

Every quarter I disappear for a few days to rendezvous with a group of my peers from all across North America. At the meeting, we discuss our business goals and the steps we are taking to achieve those goals. The group holds us accountable for making progress towards those goals. Another purpose of the meeting is to discuss and define industry best practices. The group I am part of, the Chartec MasterMind Group, is recognized in our industry as having best in class companies. Credit this group for our ongoing efforts to improve our service levels and the value we deliver to each of our customers.
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New Systems, Better Service

Over the past two years, DeckerWright Corporation has invested heavily in upgrading the monitoring and service order system to provide a higher and more consistent level of services to our customers.  The new systems implemented in the last six months include a major upgrade to our monitoring and management system, the addition of a new service order and ticket tracking system, a new sales quoting system and a new web portal for our customers that includes service ticket tracking and e-check capability.  The noticeable effect of the changes will be better communications, fewer missed service requests and faster response times.

We have been investing our business to better server your business.
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One of the unintended side effects of the Covid-19 crisis is the conversion of people’s homes into video studios. Suddenly the contents of my closet or a shoe rack are getting broadcast across the internet. Even the local news broadcasts are coming from the anchor person’s h...

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