Every quarter I disappear for a few days to rendezvous with a group of my peers from all across North America. At the meeting, we discuss our business goals and the steps we are taking to achieve those goals. The group holds us accountable for making progress towards those goals. Another purpose of the meeting is to discuss and define industry best practices. The group I am part of, the Chartec MasterMind Group, is recognized in our industry as having best in class companies. Credit this group for our ongoing efforts to improve our service levels and the value we deliver to each of our customers.
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