Every business relies on technology to run their business. Where each company acquires their technology rests on a number of factors, including how much the company values staff time. The purchasing of technology to place in service requires four phases. The first phase is figuring out what to purchase. The second phase is ordering the equipment. The third phase is preparing the equipment for deployment and the final phase is deploying the equipment into the business.
The first technology purchasing phase entails researching the products available to solve a problem. For example, a staff member needs a laptop. The right solution has to factor in how the employee is going to use the laptop, the laptop manufacturer, the product warranty, delivery and price. With hundreds of products to choose from, dozens of manufactures and an endless number of sources, it typically takes between 1 to 2 hours of research to select a manufacturer, model, source and price per item.
Ordering the equipment can be complicated depending on the vendor. Many vendors require being paid up front, or by credit card which can be a problem for public and non-profit entities. Another common issue with online ordering systems, is they don’t verify product availability until after the order is placed. This often happens on the Internet where items that are shown as “In Stock” are actually out of stock. Following up on orders to determine delivery dates also takes up time. Every order placed consumes about 1 hour of staff time for provisioning and follow-up.
Once the equipment arrives at the company, it has to be prepared for delivery to a staff member. For a typical laptop, this means removing it from the box, turning it on, and going through the equipment setup wizard. Once the setup wizard completes, all of the “bloatware” needs to be removed from the computer and any security patches needed to be downloaded and installed. If there are any applications like anti-virus and Microsoft office, they need to be installed at this time too. What if the laptop that arrives is either wrong or doesn’t work? A common problem our clients encounter is ordering a cheap laptop that comes with the wrong version of the Windows 10 operating system. In our experience in dealing with clients that self-provision, 1 in 4 orders will have a problem requiring 1 to 2 hours of staff time to straighten out and follow up on.
The final phase of the technology purchasing cycle is deploying the technology to the staff. If the client has a rigorous setup process, the computer delivered to the staff member should be ready to use. However, most users have some local settings that they want to retain on the new system. Migrating user settings and documents (known as the user’s profile) can take from 1 to 3 hours depending on the amount and type of data being transferred.
DeckerWright Corporation provides technology provisioning services to our clients. We take the time and stress out of the purchasing process. We have flexible payment terms including credit card, ACH, check, cash, and purchase orders. Using our Hardware as a Service (HaaS) program, we can even include the cost of the technology in a client’s monthly service amount. Leasing options are also available to facilitate the acquisition of new technology. Prices are competitive, but are higher than the lowest price that may be found on the Internet. When a company factors in the time spent on the entire provisioning process, spending a little more to purchase through DeckerWright saves a company a lot of time and money.
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